Legal information

Cookie Policy

A cookie is a small text file that is stored on your computer or mobile device when you visit a website.

We use cookies to manage the navigation through our website, ensuring that the correct data is displayed for you.

These cookies are stored only while you are browsing ("session cookies"), and deleted when you close your browser.

The one cookie which we use which persists between browsing sessions is the one which indicated you have seen our cookie message when first visiting the website.

Like many websites, we also use Google Analytics to help us analyse how our website is used and navigated through. Google Analytics utilises cookies to provide this information. To find out more, please visit this Google article.

Terms and Conditions of Use of this Website

  1. 1. The websites (www.alertabuddy.com, www.textyouhome.com and www.textyouhome-loneworker.com) are maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these terms of use that take effect from the date of first use.
  2. 2. The site contains copyright material, trade names and other proprietary information, including, but not limited to, text, photos and graphics. The entire contents of the site are protected by copyright law.
  3. 3. Text You Home Limited will use its reasonable endeavours to try to ensure that all information displayed on this website is accurate and up to date, but makes no representation or warranty in relation to its content.
  4. 4. Text You Home Limited does not warrant the privacy and/or security of emails.
  5. 5. These terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions of Service

The Terms and Conditions for use of the alert-a-buddy™ system for lone-workers are available here.

Privacy Policy

As a personal safety company, we believe strongly in the safety, security and privacy of your data. We are registered with the Information Commissioner, and our data management takes into account both the UK Data Protection Act as well as GDPR regulations. Please read on for a summary of our privacy policy, including details of the information we collect from you and how we look after it. Please note, in this privacy policy, "we" refers to Text You Home Limited, the company which provides the alertabuddy service.

THE INFORMATION WE COLLECT

When you register, we ask you for some personal details so that we can provide you with the service. We need to know who you are, your contact details and the contact details for the people you want us to get hold of in case of emergency. We also ask you to set a password so that we are sure it is you who tells us when you're safe and sound. We'll retain this information for as long as you are enrolled on the system. When you are un-enrolled from the system, this data will be archived for 12 months (to enable you to rejoin the system easily if you change your mind), and then it will be fully deleted from our servers.

HOW WE PROTECT YOUR INFORMATION

We follow tight security procedures to protect your personal information against loss or unauthorised access. The servers that store the information are kept in a secure facility with restricted physical access. We also protect your data against electronic access through the use of security firewalls and encryption.

EMAILS

We DO NOT use your details for marketing purposes, and do not send marketing emails.

There are some emails which we do need to send you as an essential part of the service, for example, to advise you if there are any important updates to the system that you need to be aware of.

We also email you monthly to remind you to check the contact details that we hold for you. This ensures that this information is kept up to date, which can be vital in an emergency situation. Although this monthly email is a core part of the service, we do still provide an opt-out option for those who wish to take responsibility for remembering to update their details proactively.

WHO ELSE IS INVOLVED?

We won't pass on your data to any third parties for marketing purposes.

To provide you with the best possible service, we partner with other companies. We do this to send and receive text and voice messages, and to process payments. In choosing these partners, we have taken into account their data security processes and reputation. When we need to transfer any data to these trusted partners, we make sure that the transfer is as safe and secure as possible.

In the event that our business is ever sold to or merges with another business, or if we undertake a joint venture with another business, your information may be disclosed to our new business partners or owners.

OUR USE OF GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

LINKS FROM OUR SITE

On our site, you can find links to several other sites, particularly those that can provide further useful information on improving your personal safety. As these sites are separate to ours, they each have their own data policy, and they are the ones responsible for the security of any data you chose to transmit via their website.